Become the BBQ Expert: Everything you need to know
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  Having trouble? Choose one of the guides below for a quick fix to your issue.
  • Problem: Burner will not light
    Possible Causes
    Corrective Actions
    Gas supply turned off Turn on fuel supply and re-try
    Bad electrode spark Check to see if grill will match light. Electrode or collector may need adjustment.
    Out of propane Confirm the flow of gas by smell or by listening for the hiss of gas being emitted. Allow gas to clear before attempting to re-light.

    Check LP cylinder fuel level. A standard 20lb cylinder will weight about 18lb when it is empty and 38lb when it is 80% full.

    Warning: Never take a propane cylinder indoors for any purpose.
    Blockage in the gas system Confirm that the Venturi tubes are not blocked by insects or other debris. Use a special Venturi brush to clean.

    Use a pin or needle to carefully probe the orifice in the gas valve. Never enlarge the orifice.

    There may be an obstruction in the gas line. To correct this, remove the LP gas hose/ regulator or NG fuel line. Open gas supply for one second to test for blockage. If no obstruction is present, reconnect the fuel line. If there is a blockage, replace the hose/regulator assembly.
    Misalignment of the gas valve to the Venturi tubes of the burner Look under the front control panel and re-insert the gas injector into the Venturi tube, if required.
    Improper attachment of the propane hose and regulator Tighten the regulator's plastic collar onto the cylinder valve. Hand-tighten only.
  • Problem: Unit won't heat up (LP)
    Possible Causes
    Corrective Actions
    Control knob left open at startup, gas turned on too quickly, or the flow control device has been activated in regulator. For safety, the regulator coupling on your barbecue is equipped with a flow control mechanism. This device limits gas glow in the event of a sudden change in the demand for gas. This may be engaged inadvertently, if a burner control knob should be left ON when you open the propane cylinder valve.

    Confirm that all burner control knobs are in the OFF position and turn off the LP gas tank at the cylinder valve. Disconnect regulator. Let the tank stand for 2 minutes then re-connect the regulator to the gas tank. Open the cylinder valve slowly (about 1-2 turns) and wait 5 seconds. Finally, turn a single burner ON and try re-lighting.
  • Unit won't stay lit
  • Problem: Unit won't stay lit
    Possible Causes
    Corrective Actions
    Wind Always shelter your grill from strong winds.

    Confirm the flow of gas by smell or by listening for the hiss of gas being emitted.

    Warning: DO NOT place your head into the barbecue in case of a flashback fire.
    Running out of fuel Weight your propane cylinder. A standard 20lb cylinder will weight about 18lb when it is empty and 38lb when it is 80% full.

    Warning: Never take a propane cylinder indoors for any purpose.
  • Problem: Low heat/ Low flame when valve turned to high
    Possible Causes
    Corrective Actions
    For Propane - improper lighting procedures Ensure lighting procedure is followed carefully. All gas grill valves must be in the OFF position when the tank valve is turned on. Turn tank on slowly to allow pressure to equalize.
    For Natural Gas - undersized supply line Pipe must be sized according to Installation Code.
    For both gases - improper pre-heating Pre-heat grill with main burners on HIGH for 10-15 minutes.
  • Flames lift away from burner, accompanied by the smell of gas and possibly difficulties in lighting
  • Problem: Flames lift away from burner, accompanied by the smell of gas and possibly difficulties in lighting
    Possible Causes
    Corrective Actions
    Improper air shutter adjustment Order air shutters.

    Light according to combustion air adjustment instructions.
  • Burner output on HIGH, setting is too low (Rumbling noise and fluttering blue flame at burner surface)
  • Problem: Burner output on HIGH, setting is too low (Rumbling noise and fluttering blue flame at burner surface)
    Possible Causes
    Corrective Actions
    Lack of gas Check gas level in propane cylinder.
    Supply hose is pinched Re-position supply hose as necessary.
    Dirty or clogged orifice Clean burner orifice.
    Spider webs in Venturi tube or other foreign matter Clean out Venturi tube using a Venturi brush. Continue until the entire lengths of the Venturi tubes are free of debris.
    Propane regulator in "low flow" state Ensure lighting procedure is followed carefully. All gas grill valves must be in the OFF position when the tank valve is turned on. Turn tank on slowly to allow pressure to equalize.
  • Problem: Uneven burn pattern or Flashback Fire
    Possible Causes
    Corrective Actions
    Blockage in the burner or gas system Confirm that the Venturi tubes are not blocked by insects or other debris. Use a special Venturi brush to clean and continue until the entire lengths of the Venturi tubes are free of debris.
    Corroded burner Use a pin or needle to probe the orifice in the gas valve. Never enlarge the orifice. Use a small nail or toothpick to clean the burner ports.

    Corrosion of a gas burner can cause the solid material between the gas ports to deteriorate, resulting in uneven burning.
  • Excessive yellow flame
  • Problem: Excessive yellow flame
    Possible Causes
    Corrective Actions
    Improper air shutter opening or air shutter required Your grill should burn with a predominantly blue flame. If the flame is mostly yellow, check the Venturi tubes for obstruction and clean. If yellow flames still persist, adjust the opening on the air shutter of the Venturi tube located under the front console of the grill.
    Partially blocked Venturi tubes Burner is obstructed. Remove burner to clean out blockage by using a Venturi brush. Continue until the entire lengths of the Venturi tubes are free of debris. Replace burner and ensure Venturi tubes are seated over the valve orifices.
  • Problem: Igniter does not spark
    Possible Causes
    Corrective Actions
    Electrode fouled Wipe the electrode with a soft, clean cloth
    Electrode or burner is wet Wipe dry and re-try
    Electrode improperly gapped The electrode should be located 1/8" to 3/16" from the burner, and positioned to spark the edge of a gas port. If the gap is incorrect or the unit is not properly sparking, gently bend the electrode tip into position. Use caution so that the ceramic insulator does not crack.
    Electrode cracked If the ceramic insulator on the electrode is cracked, it may short out. Replace the electrode.
    Lead wire is disconnected Confirm that the lead from the igniter module to the electrode is well seated on the termination of the module.
    Lead wire is cracked A crack in the lead wire may result in shorting. Replace the wire.
    Battery dead or installed wrong The battery in the igniter button may be dead or installed incorrectly. The correct position is with the positive end down.
  • Burners will not cross-light each other.
  • Problem: Burners will not cross-light each other.
    Possible Causes
    Corrective Actions
    Plugged ports along the back of burner Clean burner ports.
  • Sear Zone - Infrared burner flashes back
  • Problem: Sear Zone - Infrared burner flashes back (during operation the burner abruptly makes a loud "whoosh" sound, followed by a continuous blow-torch type sound and then grows dim)
    Possible Causes
    Corrective Actions
    Gas supply turned off Turn on fuel supply and re-try
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